Retail Banking's 11x Uplift in Recruitment Need Wins Award

Our client came to us with the original need of 200 permanent staff, as a preferred supplier of their recruitment process outsourcing (RPO) specialist. This was quickly increased 11x to 2,200 permanent staff. A business with a long-standing history of providing exceptional retail banking services, our client required dedicated management and customer service advisors able to act as ambassadors of the brand. 

Due to the volume of staff required and complexity of the roles, as well as the pre-employment check requirements set by the Financial Conduct Authority, our client required a trusted recruitment partner who could specialise in volume hiring across various UK-based locations. This included attracting up to 600 candidates each month, to achieve approximately 200 placements. 

To attract candidates, we ensured that our client was in a strong competitive position. By analysing their current pay rates, we found that they were as low as 11% below the market average. Through our in-depth analysis approach and honest conversations with the client, we were able to increase the pay rate to attract the talent they required.

Stakeholder communications between our service delivery team and client was integral to our ability to deliver a high touch, high quality, recruitment service experience. We increased our client’s visibility of current recruitment activity, demand forecasting, and feedback, with weekly calls.