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Major High Street Bank Recruits Fraud Advisors for Added Customer Protection

Our client with circa 18,000 employees, is a major high-street bank, with over 450 branches across the UK. Serving customers across England, Scotland, and Wales, this key financial sector organisation wanted to further enhance the safety and protection of its customer base.

Major High Street Bank Recruits Fraud Advisors for Added Customer Protection

Client

High Street Bank

Contact

Customer Success Manager

Sector

Finance

Staffing Type

Fraud Advisors
50%
reduction in time to hire
3
regional branches supported
96%
new hire attendance

Recruitment Challenge

With fraud cases on the rise, our client wanted to provide added protection and support for their customers through additional fraud advisors in their Liverpool, Bradford, and Glasgow offices.

The client wanted to take on 49 Fraud Advisors across their regional offices, with the option of hybrid working. The candidates would be spread across three new-starter intakes between January and March. However, recent recruitment efforts had failed due to an increase in candidates not arriving on their first day of the role.

Recruitment Challenge

Recruitment Solution

Tate’s Customer Success Manager, who has 6 years’ experience supplying staff to financial companies, had access to a well-maintained pool of suitable candidates for each location. Due to Tate’s high-volume recruitment service capability, our delivery team condensed compliance and reference checking by 50%, achieving a time-to-hire of 30 days.

We conducted rigorous online interviews including a competency assessment and compliance screening schedule to identify the most suitable candidates.

Recruitment Solution

Recruitment Journey

When the successful candidates were selected, we maintained regular contact with each one to help prepare them for their new role, including planning commutes, discussing the office culture, and dress code.

Through excellent local knowledge of bus routes, local car parks, and an in-depth understanding of the client’s offices, we supported our candidates’ understanding of their commute options and a typical working week. This personal contact from the Tate Recruitment Team, coupled with the reduced time-to-hire, resulted in an improved fulfilment rate and attendance of Fraud Advisor recruits across the varying locations.

Recruitment Journey

The Results

Through a combination of our strong community base, expert knowledge in the finance sector, and dedicated personal approach, we achieved:

  • 78.57% improvement on fulfilment rate compared to competitor, with 100% fill rate compared with the previous supplier fulfilment rate of 56%
  • 50% reduction in time-to-hire at 30 days compared to 60 days
  • 96% new hire attendance, against our competitor's 40%
The Results
Our history in the finance industry meant that when our insurance client came to us with a need for fraud advisors, we had a pool of appropriate candidates to pull from. Due to our high-volume capabilities within this sector, we were able to shorten the time-to-hire and provide our client with exceptional service
Customer Success Manager, Tate

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