40x Staff Supplied and Managed at 2,000+ Customer Success Software Event

Our client held a two-day customer service event aimed at sharing their expertise on customer success management with over 2,000 current and prospective clients. The London-based event offered access to fifteen exhibitions, speakers, and activity zones. To provide exceptional quality, we were asked to supply 40 event staff to represent the client’s brand as extended hosts.

The staff were required to work 12-hour shifts across both days, supporting the client’s own customer success standards. Tasks for candidates included directing attendees around the venue, supporting speakers in break-out rooms, event hosting, supervising, and registering attendees.

Here at Tate, we take a hands-on approach to ensure that your needs are met. To offer further support, and to ensure attendance, an Associate Director and Operations Director from Tate attended on both days to check-in staff as they arrived and spent 30 minutes providing staff with uniforms, familiarising them with the venue layout and facilities, as well as briefing them on their roles throughout each day.

Our Tate team also accounted for any absenteeism by setting in place a reserve team. This team of event staff were placed on standby in case there were any last-minute backfill requirements during the event, ensuring 100% fulfilment across the 2 days.