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Improving Efficiency and Quality of Hire for Temporary Roles

Improving Efficiency and Quality of Hire for Temporary Roles

Client

Russell Group University

Contact

University Hiring Manager

Sector

Education

Staffing Type

Procurement, Finance, Administration, Marketing, HR, IT, Technical, Engineering, Business Analysts, Project Managers, Facilities & Estates, Catering, Driving, Cleaning

Recruitment Challenge

Hiring temps was slow and unpredictable. Different agencies responded at different speeds, some roles remained unfilled for weeks, and quality varied widely. Poor fit placements and early leavers forced repeat hiring and created frustration for managers.

Recruitment Challenge

Recruitment Solution

Tate introduced a single hiring workflow through a central management system, with clear service levels and standard selection criteria. Talent pools enabled rapid shortlisting, and a dedicated account team ensured consistent briefing, screening, and hiring manager support.

Recruitment Solution

Recruitment Journey

Without a consistent hiring approach, operational work was regularly delayed. Hiring managers lacked confidence in the shortlists they received, while poor candidate fit led to early attrition, adding cost and disruption. Over time, these challenges made it difficult for the University to rely on its contingent workforce.

Recruitment Journey

The Results

  • Time-to-fill reduced by 24% in the first year.
  • 100% fill rate for temp requests.
  • Less than 2% of workers failed to complete assignments.
  • 97% offer acceptance rate.
  • Scaled hiring effectively, with 178% more roles filled by year two.

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