Evening Customer Service Advisor

Milton Keynes | Temporary to Permanent | Immediate Start

£12.85 per hour + Evening Premium (£15.42 per hour from 7pm to Midnight)

Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment?

Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes. This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits.

Working Hours

Choose from one of the following shifts:

• 6:00pm - Midnight
• 3:00pm - Midnight

Working either:

• Tuesday to Saturday, or
• Sunday to Thursday

Pay Rate

• £12.85 per hour up to 7pm
• £15.42 per hour from 7pm to Midnight

Start Date

Monday 7th September

Training

Successful candidates must be available to attend a mandatory two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Important: You must be able to commit to the full training period and have no holidays booked during your first six weeks of employment.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience.

Key responsibilities include:

• Handling inbound customer calls, emails and live chat enquiries
• Supporting customers who wish to place orders
• Assisting with queries relating to existing orders
• Advising customers on current promotions, offers and discounts
• Answering questions regarding deliveries, returns and cancellations
• Resolving customer complaints and enquiries efficiently
• Delivering a first-class customer experience every time

About You

We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people.

Ideally, you'll have:

• Previous customer service experience
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong problem-solving skills
• Good IT and administration skills
• The ability to work effectively in a fast-paced environment

Temporary to Permanent Opportunity

For the first three months, you will be employed through Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client, with no additional probation period required.

Permanent Benefits

From day one of your permanent contract, you'll enjoy:

• Hybrid working opportunities (following probation)
• Overtime available
• Monthly bonus opportunities
• 28 days holiday including Bank Holidays, increasing with service
• Employee reward vouchers
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site

Apply Today

If you're looking for a rewarding customer service role with excellent earning potential and long-term career prospects, we'd love to hear from you.

Submit your CV today and a member of the Tate Recruitment team will be in touch to discuss the opportunity further.