Customer Service Advisor

Milton Keynes | Temporary to Permanent

School-Friendly Working Hours: 9:00am - 3:00pm

£12.85 per hour

Are you looking for a role that fits around the school run and family life?

Tate Recruitment is seeking friendly, professional Customer Service Advisors to join a busy and supportive customer experience team in Milton Keynes. With school-friendly hours, a welcoming team environment and a clear pathway to a permanent role, this is an excellent opportunity for parents returning to work or anyone seeking a better work-life balance.

Working Hours

9:00am - 3:00pm

Working either:

• Tuesday to Saturday, or
• Sunday to Thursday

Pay Rate

£12.85 per hour

Start Date

Monday 7th September

Training

Successful candidates must be available to attend a two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Please note: Full attendance during training is essential, and no holidays can be taken during the first six weeks of employment.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers from around the world, providing support via phone, email and live chat.

Your responsibilities will include:

• Handling inbound customer enquiries
• Assisting customers with placing orders
• Providing updates on existing orders
• Advising on promotions, offers and discounts
• Responding to questions regarding deliveries, returns and cancellations
• Resolving complaints and queries professionally and efficiently
• Delivering a positive customer experience every time

About You

We're looking for candidates who:

• Have previous customer service experience
• Enjoy helping people and solving problems
• Are confident communicators with a friendly telephone manner
• Have good written communication and IT skills
• Thrive in a fast-paced environment
• Can commit to the training period and chosen shift pattern

Why This Role Is Ideal For Working Parents

✔ School-friendly working hours

✔ Be home for evenings and family time

✔ Consistent shift patterns to help with childcare arrangements

✔ Weekly pay during the temporary period

✔ Supportive team environment

✔ Opportunity to secure a permanent position with future hybrid working options

Temporary to Permanent Opportunity

You'll initially join through Tate Recruitment on a weekly-paid timesheet basis for approximately three months. Upon successful completion, you'll transfer directly to the client as a permanent employee with no additional probation period.

Permanent Benefits

• Hybrid working opportunities (following probation)
• Overtime opportunities
• Monthly bonus scheme
• 28 days holiday including Bank Holidays, increasing with service
• Employee reward vouchers
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee

Apply Today

If you're looking for a customer service role that offers flexibility, stability and genuine long-term career prospects, we'd love to hear from you.

Apply now with your CV and a member of the Tate Recruitment team will be in touch to discuss the opportunity.