Customer Service Representative
Guildford
Monday-Friday, 9am-5pm
£15.00-£16.50 per hour (£28,000-£30,000 equivalent)
Temp-to-Perm Opportunity
Love delivering exceptional customer experiences? Looking to join a premium global brand?
We're excited to be partnering with a renowned luxury eyewear company to recruit a Customer Service Representative on an initial 6-month temporary contract, with a genuine opportunity to secure a permanent position.
This isn't your typical customer service role. You'll become a trusted brand ambassador, providing a high-end, consultative experience to customers and retail partners alike. Every interaction is an opportunity to build relationships, solve problems and deliver the outstanding service this prestigious brand is known for.
What You'll Be Doing
- Managing customer enquiries via phone and email
- Supporting orders, deliveries, returns and product queries
- Building strong relationships with both retail partners and consumers
- Delivering a personalised, premium customer experience at every touchpoint
- Liaising with internal teams to ensure a seamless customer journey
- Processing orders and maintaining accurate customer records
What We're Looking For
- Previous experience in a customer service, sales support or client-facing role
- A natural communicator who enjoys building relationships
- A proactive and solutions-focused approach
- Highly organised with excellent attention to detail
- A genuine passion for delivering outstanding customer experiences
Why Apply?
- Join a globally recognised luxury brand
- Be part of a supportive and collaborative team
- Gain valuable experience within a premium product environment
- Opportunity to secure a permanent role
- Build a long-term career with a growing business
If you're passionate about people, pride yourself on delivering first-class service and want to represent a premium brand, we'd love to hear from you!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.