Customer Service Resolution Officer
Colindale North London NW9 | Full Time | £13.85 | Ongoing Temp Contract
Barnet Homes is seeking a number of proactive and customer-focused Customer Service Resolution Officer to manage customer enquiries, complaints, and service requests through to resolution.
Key Responsibilities
- Investigate and resolve customer complaints and escalations.
- Act as the main point of contact throughout the resolution process.
- Work with internal teams to deliver timely and effective solutions.
- Ensure responses are clear, accurate, and compliant with company procedures.
- Identify trends and recommend service improvements.
Requirements
- Experience in customer service, complaints handling, or case management.
- Excellent communication and problem-solving skills.
- Ability to manage a varied workload and meet deadlines.
- Strong IT skills and experience using CRM systems.
- Housing or social housing experience is desirable.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.