Customer Service Representative

Hybrid Working 3 Days Onsite / 2 WFH

Permanent Full Time - 37.5 Hours Per Week

£27,528 Per Annum

4 Week Rotating Shift Pattern - Monday to Friday between 8am-8pm, Saturday between 9am-5pm
Induction Date: 4th February 2027

Make a Difference When It Matters Most

Tate Recruitment are recruiting on behalf of a leading global healthcare and insurance organisation for a Customer Service Representative to join their Claims team. This is a unique opportunity to build a rewarding career while making a genuine difference to people's lives. Every day, you'll support customers who may be experiencing challenging mental health conditions, helping them access the treatment and care they need. Your empathy, understanding and ability to provide reassurance will play a vital role in ensuring members feel supported throughout their journey.

What You'll Be Doing

• Supporting customers with mental health claims and treatment enquiries.
  * Taking ownership of customer queries from start to resolution.
  * Providing reassurance and guidance to vulnerable customers during sensitive situations.
  * Working closely with specialist clinical teams to ensure customers receive the appropriate support.
  * Maintaining accurate records and updating internal systems.
  * Delivering exceptional customer service while meeting quality and service standards.

About You

• Passionate about delivering excellent customer service.
  * Naturally empathetic, compassionate and resilient.
  * Comfortable supporting customers through sensitive and sometimes emotional conversations.
  * Strong communication and problem-solving skills.
  * Organised, detail-focused and able to work under pressure.
  * Experience within a customer service environment is desirable.

Training & Development

You will receive a comprehensive 6-week onsite training and coaching programme delivered by specialist trainers, alongside ongoing support, career development opportunities and funded professional qualifications.

Please apply today if you have the required skills and experience!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.