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Whether you want to work as a receptionist, or to advance your PA career, discovering a role that suits you has never been so simple. We work with some of the best companies in Hampshire. Whether you want to work with a big, recognisable brand, or a local business, we can help get work where you want to be. Check out our current vacancies in Chandlers Ford below, or get in touch with one of our team today.
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Chandlers Ford

Customer Service Team Leader - Chandlers Ford - £32,000, rising to £35,000 after successful probation. Fully on site Monday to FridayOur client is looking for a Customer Service Team Leader who can drive service excellence and support commercial growth within a company that provides life-changing products on an international scale. This role blends team leadership, cross-functional collaboration, and hands-on operational oversight. It's ideal for a detail-oriented, proactive individual who thrives in a purpose-led environment and is committed to driving continuous improvement. Given the highly personal and sensitive nature of the products, this position is best suited to someone who values empathy and connection over volume-driven service.Customer Service Team Leader duties include:<ul><li>Lead and develop a small Customer Service team to perform all duties to the highest standard</li><li>Develop the Customer Service team to be outbound focused where appropriate, whilst maintaining their inbound CS responsibilities</li><li>Provide support to the sales team, and assess future needs and data integrity, and make recommendations</li><li>Administrate and update Navision input (customer/product-related)</li><li>Support in customer service team in pricing &amp; contractual enquiries</li><li>Manage the upload of tender and pricing agreements</li><li>Management of Sickness and Holidays, rotas, return to work interviews, and conduct yearly appraisals</li><li>Oversee all processing of orders B2B and B2C and daily reconciliation.</li><li>Daily , weekly, monthly reports ( sales and performance related)</li><li>German Navision processing and Consignment management for IE customers.</li><li>Liaising with Germany , warehouse and other departments regarding best practice, and any out of stock items</li><li>Fresh Chat / Feefo emails and all customer communication</li><li>Input into items to be stocked like new collections familiarisation with new products for B2C</li><li>Customer returns and management and sending of the quarterly complaint form to Germany</li><li>Sample requests and literature requests</li><li>Monitor pricing to ensure correct steps are taken to rectify any issues by the correct department</li></ul>Skills and experience required<ul><li>5 Years minimum of related customer services experience and some people leadership</li><li>Has successfully redesigned, implemented processes to improve current practice and business operations</li><li>Creative and critical thinking, able to draw insightful business implications and impacts from the research findings.</li><li>Experience in customer service environment working with B2B and B2C</li><li>Knowledge of CRM Tools, Navision experience is an advantage, and proficient in MS Office (Excel including Pivot Tables, Power Point, Word)</li></ul>Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Team Leader

Client Account ManagerOur client are world leaders in their industry with an excellent reputation and who offer impeccable service to their clients, are currently looking to recruit a Client Account Manager to join their team. This is an excellent opportunity to join a proactive and progressive company that are expanding and constantly seeking to improve the bespoke service they provide to their clients which are from the luxury sector. They have long standing relationships with their clients and have become the preferred supplier in their industry. The company offers excellent training, a friendly team environment where you are a person as opposed to a number and where most of the team have been with the company 5 years +. They have free parking, a beautiful working environment and a supportive management team. Role: Client Account Manager Where: Outskirts of Eastleigh - Fully on-site Salary: To £28,000pa whilst in the training period with a higher salary once fully trained and full client base of c£40,000paResponsibilities will include: <ul><li>Managing your own client base of between 50 - 60 clients once fully trained</li><li>Dealing with enquires and queries via telephone and email</li><li>Ensuring your clients are kept up to date with information</li><li>Management of client files</li><li>Dealing with any issues that may arise and finding solutions</li><li>Updating data on bespoke software</li><li>Providing quotations</li><li>Rectifying any issues with delayed shipments and liaising with couriers</li><li>Arranging collections and returns when required</li><li>Providing an out of hours support service</li><li>General support as required</li></ul>You will need: <ul><li>Excellent communication skills both verbal and written</li><li>Previous experience in a similar role</li><li>To be passionate about offering the best possible service to clients</li><li>Excellent attention to detail</li><li>High standards of presentation in your work</li><li>The ability to multi-task</li><li>The ability to work as part of a team</li><li>To be hardworking and reliable</li><li>A 'can do' attitude and a positive outlook</li><li>Confident IT skills including MS Office</li></ul>A driving license and your own transport due to the location of the office is essential.If this role sounds of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY.Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Client Account Manager

Administrator - (6-month contract) Location: Eastleigh Salary: c£28,000pa Hours: 9:00 AM - 5:30 PM, On-siteOur client, a well-established and highly regarded company based in Eastleigh, is currently seeking a Commercial Services Administrator to join their team initially on a 6-month contract. This is an excellent opportunity to become part of a supportive and professional working environment that offers a comprehensive benefits package including - 26 days annual leave plus bank holidays, on-site parking, a friendly team and that values its employees. Key Responsibilities:<ul><li>Managing incoming emails and responding appropriately</li><li>Answering telephone calls and handling enquiries in a professional manner</li><li>Processing customer orders, including confirmation and invoicing of dispatched goods</li><li>Managing scheduled orders and coordinating collections</li><li>Handling credit processing and ensuring prompt clearance of credit-stopped orders with the finance team</li><li>Scanning and filing schedules, order forms, credit documentation, and delivery notes</li><li>Providing Proof of Delivery (POD) documentation as required</li><li>Performing general administrative and compliance-related tasks</li></ul>The Ideal Candidate Will Have:<ul><li>Proven experience in a similar role</li><li>Excellent telephone and communication skills</li><li>Strong organisational abilities with a high level of accuracy and attention to detail</li><li>A proactive approach and the ability to work effectively both independently and as part of a team</li><li>A stable career history</li><li>Confident IT skills, including proficiency with standard office software</li></ul>If you meet the above criteria and are looking to join a reputable organisation where your contributions are valued, we encourage you to APPLY NOW. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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