Improving Efficiency and Quality of Hire for Temporary Roles
Company Background
This UK‑based Russell Group university, recognised within the global top 100, has a workforce of approximately 7,500 staff. It delivers high‑quality higher education to a diverse community of more than 6,500 students from around the world and is ranked among the top 20 institutions in both the Complete University Guide 2023 and the Times and Sunday Times Good University Guide 2023.
Client
Contact
Business Type
Staffing Type
Recruitment Challenge
Hiring temps was slow and unpredictable. Different agencies responded at different speeds, some roles remained unfilled for weeks, and quality varied widely. Poor fit placements and early leavers forced repeat hiring and created frustration for managers.
Recruitment Solution
Tate introduced a single hiring workflow through a central management system, with clear service levels and standard selection criteria. Talent pools enabled rapid shortlisting, and a dedicated account team ensured consistent briefing, screening, and hiring manager support.
Recruitment Journey
Without a consistent hiring approach, operational work was regularly delayed. Hiring managers lacked confidence in the shortlists they received, while poor candidate fit led to early attrition, adding cost and disruption. Over time, these challenges made it difficult for the University to rely on its contingent workforce.
The Results
- Time-to-fill reduced by 24% in the first year.
- 100% fill rate for temp requests.
- Less than 2% of workers failed to complete assignments.
- 97% offer acceptance rate.
- Scaled hiring effectively, with 178% more roles filled by year two.
