Membership Experience Manager

Member Experience Manager

£34,000 + benefits

London | Full‑time | Permanent

Do you thrive on creating welcoming, well‑run spaces where people genuinely enjoy being? Are you a confident people‑leader who knows how to bring calm, warmth and professionalism to a busy environment? This is a fantastic opportunity to join a design‑led, community‑focused workspace where experience truly matters.

As Member Experience Manager, you'll lead the front‑of‑house team and set the tone for the entire space. From first impressions to day‑to‑day operations, you'll ensure members and guests feel supported, looked after and confident that everything is running seamlessly. You'll also play a key role in building a motivated, engaged team who take pride in delivering standout service.

What you'll be doing

• Leading, motivating and developing a high‑performing front‑of‑house team
• Overseeing daily operations across reception, meeting rooms and shared spaces
• Acting as the senior point of contact in the absence of the General Manager
• Managing stock levels, amenities and supplier relationships
• Supporting recruitment, onboarding and ongoing team development
• Handling member feedback professionally, confidently and with care

Why this role?

This is an ideal opportunity for someone looking to transition from a busy, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting - without losing the people‑first element that makes the role rewarding.

What's in it for you?

• Monday to Friday hours - no evenings or weekends
• A beautifully designed workspace with a strong focus on wellbeing
• A collaborative, inclusive culture where ideas and initiative are welcomed
• A leadership role with real autonomy, ownership and variety

What we're looking for

• Experience managing or supervising a customer‑facing team
• A background in hospitality, retail, coworking or service‑led environments
• Strong communication skills and a calm, organised approach
• A proactive, solutions‑focused mindset
• A genuine passion for creating positive, memorable experiences