Customer Services & Estimating Coordinator

Hours: Monday-Friday, 8am-5pm (early finish Fridays on a rota)

My client is looking for a Customer Services & Estimating Co‑ordinator to join their professional and friendly team. This is a varied, fast‑paced role where delivering excellent customer service and keeping things running smoothly are key.

The Role

You'll be a main point of contact for customers, ensuring a first‑class experience from enquiry through to completion. Responsibilities include:

• Providing friendly, professional customer service by phone and email
• Preparing, updating and issuing estimates and quotations
• Processing repairs, overhauls and parts orders
• Managing RFQs and following up with customers
• Planning jobs into the workshop and tracking progress
• Keeping customers informed on timelines and updates
• Supporting the wider Customer Services team
• Using internal systems, spreadsheets and pricing tools accurately
• Attention to detail is essential, particularly when working with technical information.

About You

• Minimum 3 years' customer service and administration experience
• Confident telephone manner with strong communication skills
• Highly organised, accurate and able to prioritise changing workloads
• Comfortable using Microsoft Word, Excel, Outlook and Teams
• Professional, reliable and calm under pressure
• Able to work independently and as part of a team

Why Apply?

This is a great opportunity to join a supportive team where your contribution genuinely matters. You'll enjoy variety, responsibility and a competitive salary package.