Technical User Support Analyst

Tate are currently recruiting for an experienced Technical User Support Analyst to join a busy, fast‑paced operational environment on a temporary basis. This is an excellent opportunity for someone with strong desktop support and deployment experience to contribute to a large-scale IT support function.

Interviews taking place now for a May start.

The Role

As a Technical User Support Analyst, you will play a key role in supporting end users and manufacturing operations, providing hands-on technical assistance across hardware, software and operating systems.

Key responsibilities include:

• Deployment and installation of PCs and laptops, including hardware setup and configuration
• Supporting and configuring devices running Windows 10 & 11, macOS and Linux
• Troubleshooting hardware, software and peripheral issues during system upgrades
• Setting up and adding required hardware as part of upgrade and deployment activities
• Documenting testing, maintenance, system updates and configuration changes
• Providing day-to-day technical support to users across PCs, servers, network infrastructure and applications
• Acting as a point of liaison between operational teams and IT support services
• Responding to queries around system procedures, outages and downtime processes
• Recommending system or process improvements to reduce recurring user issues

About You

To be successful in this role, you will have:

• Proven experience in a technical/user support, desktop support or IT support role
• Strong working knowledge of Windows 10 & 11, macOS and Linux operating systems
• Experience with PC deployment and hardware roll-outs
• Solid understanding of computer hardware and peripherals
• The ability to work independently in a fast-paced, structured environment
• Clear communication skills and confidence working with a wide range of internal stakeholders

Pay & Benefits

• £182 per day with holiday pay and pension contributions
• Minimum 6-month temporary contract, with likely extension
• Office-based role in the Islington area

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.