Upskilling is more than just a buzzword—it's a key driver of professional growth. In today's rapidly evolving digital landscape, having versatile and flexible skills is crucial. Embracing a growth mindset and continuously learning can make you an invaluable asset to any organisation. Plus, gaining industry-recognised qualifications doesn't have to break the bank. Here are 10 business and leadership skills you can acquire right from your laptop.
Business basics
If you’ve ever dreamed of starting your own business, it’s a good idea to start by really nailing the basics. Branding, finance and setting goals are key skills that any entrepreneur should have in their locker, as are recognising the importance of a business plan, researching your business market and identifying a target audience.
Understanding cash flow, tax, legal issues, insurance, accounts and bookkeeping will also prepare you for all eventualities. This will help you learn how to budget and keep track of invoices and payments.
Finally, you’ll need to get to grips with the latest best practices in marketing and social media. You’ll learn how to market your business on a tight budget, increase brand visibility and improve lead generation.
Leadership skills
If you employ people or lead a team, it’s important to be able to apply leadership skills on a daily basis. You need to be able to motivate your staff to the best out of them and ensure a high level of productivity. If they do not have faith in the person at the helm, they’ll feel like they’re on a sinking ship.
Practical Leadership Skills Certificate
Effective delegation skills
This key skill is a subset of leadership, but a vitally important one at that. Failure to properly delegate due to a reluctance of ceding control to others is a common flaw among those in managerial positions.
You can’t do it all yourself, so being able to call on your team at any given moment will help optimise workflows and keep stress levels to a minimum. Knowing who you can effectively delegate to will also give you more leeway to prioritise tasks that generate genuine revenue.
Delegation of Authority Certificate
Communication and negotiation skills
Being a good communicator and negotiator is one of the most sought-after skills in the world of business. Without being able to establish rapport and foster a sense of connection between yourself and colleagues or clients, you simply won’t be able to get your career off the ground.
You only get one chance to make a positive first impression, so knowing the psychological aspects to effective negotiation can help you close a deal on your terms. You’ll learn important communication tools such as using high-impact body language, overcoming personal insecurities, dealing with negative individuals in a constructive manner, and how to amplify your message across multiple channels.
Negotiation Skills Certificate
Account management
If you want to succeed as a key account manager, taking a course may just be worth your while. You’ll learn the basics of account management, methods to help you prioritise your work, how to plan a strategy for your accounts, how to research your customers and their needs, as well as how to recognise and deal with threats.
Key Account Management Certificate
Time management and prioritisation
Time management is a fundamental skill: not just at work, but in life in general. Once you learn the basics of how to manage your time and prioritise key tasks, you’ll be able to apply those skills in any situation. With a course in time and priority management, you’ll learn how to plan and schedule your time in the workplace.
Time and Priority Management at Work Certificate
Customer service
Looking after your customers is absolutely fundamental to any B2C business. The relationship you have with your customers and the reputation you garner among them is the difference between sinking and swimming in a crowded business landscape. Knowing how to properly interact with customers and provide them with high-quality care and service is simply a must for any enterprise.
The Complete Customer Service Diploma
Sales
It’s all well and good being on good terms with your customer, but you also need to be able to sell your product. By taking up a sales diploma, you’ll understand the psychology of selling, identify the most useful skills sales and learn how to apply them to the benefit of your organisation. Importantly, you’ll also gain an insight into the future of sales and how to stay ahead of the curve.
The Complete Sales Skills Diploma
Data protection
Since the implementation of the General Data Protection Regulation (GDPR) in May 2018, being serious about data protection is an absolute must for every business. Most companies store personal or sensitive data about their employees or customers, so ensuring compliance with the GDPR should be a priority for all members of staff.
With training, you’ll be able to develop a robust data protection policy that meets your organisation’s needs, as well as gain a better understanding of the conditions that are attached to the gathering, processing and maintenance of data. You’ll acquire valuable insights into how to properly share data without violating the GDPR and be properly equipped to deal with an information request.
Data Protection in the Workplace Certificate
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