Reducing time-to-hire for global music streaming brand

A global music streaming service with over 16 million monthly users needed bilingual staff to enhance its delivery of phone, email and chat support for its customers.

Tate provided 24 quality customer service staff to the client and were involved throughout the interview process from start to finish. Supporting with dedicated account management, candidate resourcing and service delivery.

Having increased hires of multilingual with the time to fill greatly reduced, Tate were awarded exclusivity for future vacancies as 100% of placements became long term members of staff. Cementing Tate’s impeccable success rate with the client.

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