Housing Repairs Officer

Housing Repairs Case Officer
Winchester
£32,000-£36,000 (DOE)

We're seeking a skilled housing repairs specialist to join a busy and supportive team in Winchester. Ideally, you'll bring solid experience in property repairs cases, like damp and mould, along with excellent communication skills and a highly organised approach. If you're driven by helping others and delivering outstanding housing services, this permanent full‑time opportunity could be a great fit. This role is a mixture of office based and out in the community.

The Role

As a Case Officer, you will:

• Offer clear advice, guidance, and support to residents on how to prevent and manage damp and mould in their homes.
• Conduct home visits to diagnose problems, arrange appropriate treatments, and ensure effective solutions for damp, mould, and condensation issues.
• Work closely with the wider housing team and colleagues across landlord services to secure the best outcomes for residents.
• Build and maintain positive relationships with customers, contractors, and key stakeholders, helping to uphold the organisation's strong reputation as a trusted social housing provider.

About You

We're looking for someone who:

• Is proactive, motivated, and focused on finding solutions.
• Has experience within social housing, property management or another high‑profile, customer‑centred environment.
• Brings sound knowledge of property maintenance, damp treatment, and repairs processes.
• Performs well under pressure and in time‑sensitive situations.
• Shows excellent interpersonal skills, with the ability to mediate, reassure, and manage varying expectations.
• Has strong administrative abilities and excellent time management.
• Is confident using housing management and/or asset management systems.
• Holds a full driving licence and has access to their own vehicle.

Benefits

You'll enjoy a comprehensive benefits package, including:

• Employer‑funded health cash plan
• Salary sacrifices schemes for cars and bikes
• 27 days annual leave, increasing to 35 days with service
• Option to buy additional holiday
• Discounts with leading high street retailers and local leisure centres
• Season ticket loans
• Free parking
• A great working environment
• Support for ongoing professional development
• This role also includes a car user allowance and established mileage rates.

Ready to Make a Difference?

If you're passionate about providing exceptional customer‑focused repair services and helping residents stay safe and well in their homes, we'd love to hear from you. This is a fantastic opportunity to join a fantastic team.

Please send your CV in the first instance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.