Account Manager - Customer Retentions

Account Manager - 12 Month Fixed-Term Contract in Hatfield, Hertfordshire

Are you passionate about building strong business relationships and delivering exceptional customer experiences? We're looking for an Account Manager to join a dynamic team in Hatfield on a 12 month fixed-term contract, starting as soon as possible.

This role is all about ensuring valued customers receive outstanding service, regular engagement and tailored support that drives satisfaction and long-term retention.

Why You'll Love This Role

As an Account Manager, you'll be reactive and proactive as the go-to person for existing customers, helping them unlock the full potential of services on offer. Your proactive approach will ensure they feel supported, informed and included at every stage of their journey.

You will be working alongside another Account Manager and be part of a wider team of 10 in the business.

You'll be based in a modern Hatfield office, with occasional travel across Hertfordshire for networking events and customer meetings. A car driver is essential and it would help if you could be flexible with occasional early starts for events.

What We're Looking For

• Proven experience in B2B customer engagement, whether in sales, service or account management.
• A professional, confident approach to conversations at all levels.
• Strong communication and relationship-building skills.
• A proactive mindset and ability to spot opportunities for growth.
• Familiar with working to KPI metrics.

What You'll Be Doing

• Engaging with customers daily, offering advice and opportunities, booking service reviews and gathering feedback.
• Managing renewals and identifying opportunities for upgrades.
• Up-selling additional services to generate revenue.
• Maintaining accurate records in the CRM system and setting up new accounts.
• Supporting at events and with projects.

• Location: Hatfield office with free parking.

Benefits

• 25 days annual leave + bank holidays.
• Pension scheme with 5% employer contribution.
• Private health insurance after 6 months
• Bright, contemporary office with kitchen facilities and rest areas.
• Commission on up-sells.
• Please discuss the salary in person with Tate

This is a fantastic opportunity for someone who loves connecting with people, enjoys variety in their work and who wants to make a real impact on customer satisfaction and retention in a collaborative team environment.

Please use your CV through the APPLY button. Tate will call to discuss the opportunity in more detail with shortlisted candidates.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.