Customer Service Representative

We're excited to be recruiting enthusiastic Customer Service Assistants for a 12‑week temporary assignment with a leading, well‑established financial services organisation based in the heart of Hitchin.

This is a fantastic opportunity to gain valuable experience within a supportive, professional environment where you'll receive full training, ongoing guidance, and the chance to work with a friendly, collaborative team.

Role Details

• Office-based in Hitchin
• 37.5 hours per week
• Monday-Friday, 9:00am-5:00pm
• 30‑minute lunch break
• Start date: 16th February
• 12‑week commitment required

What You'll Be Doing

As part of a busy customer response team, your role will be focused on delivering excellent service and high-quality administration. Daily tasks include:

• Managing and responding to customer enquiries, predominantly via email
• Processing information and updating customer accounts using internal systems and Microsoft Word, Excel, and Outlook
• Creating new customer accounts and updating existing ones with accuracy and attention to detail
• Drafting clear, professional email correspondence
• Speaking occasionally with independent financial advisers to gather customer information and set up new policies
• Handling general administrative responsibilities as required

What We're Looking For

• A positive, friendly attitude and a supportive team mindset
• Confident communication skills, both written and verbal
• Good IT ability, including proficiency in Microsoft Word, Excel, and Outlook
• Quick to learn new systems and processes
• Strong organisational skills and excellent attention to detail
• Proactive and able to use your initiative
• Ideally, you should live locally to Hitchin

Benefits

• Weekly pay
• 28 days holiday
• Full training and ongoing support
• Access to the Tate Awards Scheme, including great retail discounts

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.