Sales Administration Team Leader

Sales Admin Team Leader

Location: Reading (100% office‑based)
Salary: up to £30,000 per annum
Contract: Full‑time, permanent

We're looking for a focused, friendly and hands‑on Team Leader to coach and motivate a Sales Administration team responsible for end‑to‑end customer order processing. This is not a sales/targets role, it's about workflow, precision, and service: processing incoming orders, liaising with clients and suppliers, and ensuring everything ships on time with zero drama.

What you'll do

• Lead and develop a busy Sales Admin team; set priorities, remove blockers, and keep productivity high.
• Oversee the full order lifecycle: validate orders, update systems, coordinate with suppliers, logistics and warehousing, and confirm dispatch.
• Be a visible point of contact for clients and suppliers, handle queries quickly, professionally, and in clear written and spoken English.
• Track and improve KPIs such as order turnaround time, accuracy, and on‑time delivery; spot trends and suggest process improvements.
• Train, coach and support colleagues (including deputising/acting up experience); manage rotas and handovers to maintain service levels.
• Maintain immaculate records in the CRM/ERP, ensuring data quality and audit readiness.
• Escalate issues proactively, keeping stakeholders informed until resolution.

What you'll bring

• Team leadership experience - formal or informal (e.g., stepping in when a lead is on leave) with the confidence to motivate and "keep the wheels turning."
• Order processing experience in a product‑based or distribution environment (e.g., booking stock out, coordinating shipments, supplier liaison).
• Strong written and spoken English; able to draft clear customer updates and supplier instructions.
• Solid systems skills across MS Office and order/ERP/CRM platforms (e.g., SAP, Oracle, Sage, Dynamics or similar).
• High attention to detail, ownership mindset, and calm under pressure.

Nice to have

• Experience creating or improving team workflows and SOPs.
• Excel skills for reporting (lookups, pivots) and comfort with dashboards/queues.
• Familiarity with SLAs in customer fulfilment or logistics environments.

What's in it for you

• A stable, office‑based role in Reading with a collaborative team and the chance to shape how work gets done.
• Clear goals, supportive leadership, and scope to introduce process improvements that make a real difference.
• Training and development opportunities aligned to your growth.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.