IT Technician

IT Technician

Based in Hertford, Permanent | Full Time (37.5 hours per week)

Join a Supportive, Forward‑Thinking Tech Team

Are you a hands-on problem solver with a passion for technology and great customer service? My client is looking for an enthusiastic IT Technician to join their friendly and dynamic IT/AV team, playing a key role in delivering seamless events and smooth day‑to‑day tech support.

Why You'll Love This Role

This is a hugely varied and rewarding position at the heart of a busy events programme. No two days are the same, one moment you'll be setting up live sound and projection for an event, the next you'll be helping a colleague troubleshoot their device or logging support requests on the Helpdesk.

If you enjoy being the person who "makes things work" behind the scenes, whether that's AV equipment, software or hardware, this role provides the perfect blend of technical challenge and people interaction.

What You'll Be Doing

• Delivering exceptional AV support for meetings and events, including the setup, operation and dismantling of projection, sound and PA systems
• Preparing presentations, testing microphones and supporting live event recordings
• Creating easy‑to‑follow user guides and short videos to help employees feel confident using AV equipment
• Instructing and assisting users with AV systems
• Providing friendly and proactive first‑line IT support via email, phone and face‑to‑face
• Logging and managing all requests through the IT Helpdesk
• Supporting, maintaining and deploying a wide range of IT and AV hardware, including iPads, MacBooks, PCs, laptops, Chromebooks and projectors
• Troubleshooting software, hardware and network issues, and managing warranty repairs where needed
• Supporting employees with key platforms such as Windows, macOS, Google Workspace, Microsoft Office and other core systems
• Maintaining printers and managing consumables
• Ensuring all work, configurations and incidents are accurately documented
  
  

What We're Looking For

You don't need years of experience, just a genuine interest in technology, a positive attitude and a readiness to learn. This is an excellent opportunity for someone who wants to grow their skills in a supportive, collaborative team with a progressive outlook on both IT and events.

What's In It for You?

You'll be joining a welcoming IT department with a strong service ethos and a commitment to professional development. Training will be provided on AV systems, IT platforms and internal processes and you'll be supported by experienced colleagues along the way.

Benefits includes:

Membership of the employee pension scheme

Lunch provided

Access to fantastic onsite facilities including gyms, a swimming pool, tennis courts and a Health & Wellbeing Centre

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

 

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.