Technical Support Officer

Technical Support Officer

£15.06 per hour

Full Time - Monday - Friday

Based in Brislington - hybrid

Temporary - currently until 31^st March 26

Are you someone that enjoys solving problems, supporting others, and keeping operations on track? If so, this could be the perfect opportunity for you.

Tate are working with a local authority in their search for Technical Support Officer to deliver high‑quality technical and administrative support to both internal and external customers in their Housing Department. In this role, you'll play a key part in ensuring services run efficiently, teams are supported and KPI's are met.

Responsibilities:

• Owning and coordinating a complex area of the housing department, managing end‑to‑end processes with confidence and accuracy.
• Supporting operational delivery, contributing to day‑to‑day business activities and taking part in projects.
• Handling enquiries from colleagues, partners, and the public - including escalated issues - and ensuring every interaction ends with a positive resolution.
• Interpreting guidelines and procedures, using your judgement to find solutions and knowing when to escalate matters to your manager.
• Working collaboratively to support service models that keep customers fully supported and ensure seamless, integrated service delivery.
• Providing frontline customer service with colleagues, elected members, contractors, and the wider community.

What You'll Bring

• A strong understanding of administrative or business support processes
• The ability to work independently while contributing to a team
• A commitment to quality, best practice, and continuous improvement
• Confidence in managing enquiries and resolving issues

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.