Student Hub Supervisor

Student Hub Supervisor (Night Working)

University of Southampton - SO17 1BJ - Fully Onsite

6 Months Temporary with the potential to extend

3/4 Days on 3/4 days off, 12 hour shifts between 8PM - 8AM, Monday to Sunday

£19.24 Per Hour PAYE

Job Purpose

To lead and supervise the Student Hub team, ensuring the delivery of a high-quality, professional advice and information service to students. The role involves managing day-to-day operations, supporting staff development, monitoring performance, and maintaining service standards across multiple communication channels.

Key Accountabilities / Primary Responsibilities

• Line-manage Student Hub Advisors, providing guidance, support, and regular feedback.
• Oversee daily workflow, ensuring adequate staffing and resource allocation.
• Conduct regular team meetings and one-to-one sessions to maintain engagement and performance.
• Ensure the Student Hub provides accurate, timely, and professional advice across all channels.
• Monitor service standards and implement improvements where necessary.
• Handle escalated queries and complaints, resolving issues promptly and effectively.
• Maintain and update procedures, ensuring compliance with University policies and data protection regulations.
• Produce and review reports on service performance, identifying trends and areas for improvement.
• Support rota planning for 24/7 coverage and ensure flexibility in service delivery.
• Identify training needs and coordinate development opportunities for team members.
• Foster a positive and inclusive working environment that encourages collaboration and continuous improvement.

Person Specification (Additional Supervisor Requirements)

• Proven experience in team leadership or supervisory role within a call centre or phone handling role
• Strong organisational and planning skills, with the ability to manage competing priorities.
• Excellent interpersonal and communication skills, capable of influencing and motivating others.
• Ability to analyse data and produce actionable insights for service improvement.

If you have the suitable skills and experience please apply today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.