Service Administrator

Service Administrator - Northampton (Immediate Start)

Salary: £25,000pa
Location: Northampton (Office-based)
Hours: Full-time, 37.5 hours per week (typically 9am-5pm)

Are you a proactive, solutions-focused individual with a positive mindset and a drive to make things better? We're looking for a Site Services Administrator to join our client's thriving team in Northampton. This is an exciting opportunity to work for a well-established, medium-sized business that partners closely with the construction industry. In this role, you'll play a key part in supporting projects that truly make an impact, while contributing ideas to improve processes and enhance ways of working.

What You'll Do

• Deliver outstanding customer service via phone and email, acting as the first point of contact for client queries.
• Manage client communications, quotes, reports, and invoicing with accuracy and professionalism.
• Liaise with internal teams, to ensure timely scheduling and project delivery.
• Prepare daily reports and chase subcontracted work to meet deadlines.
• Suggest ideas and improvements to enhance ways of working and streamline processes.
• Build strong relationships with clients and internal stakeholders.

What We're Looking For

• A positive, proactive character who enjoys problem-solving and putting forward ideas.
• Strong organisational and prioritisation skills.
• Excellent written and verbal communication abilities.
• A confident telephone manner and proven customer service experience.
• High attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office (Excel, Word) and adaptability to in-house systems.
• Background in administration or customer service.
• Flexible, hardworking attitude and ability to thrive in a fast-paced environment.

Why Apply?

• Immediate start available.
• Join a supportive team in a growing industry.
• Opportunity to make a real difference in delivering outstanding customer service.

If this role excites you and you have the relevant skills and experience please apply immediately and we will be in touch to discuss the next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.