Application Support Analyst

IT Support Analyst

• Based in London - 2/3 days in office
• Up to £50,000 (depending on experience)
• Outstanding Excel Skills, ServiceNow and SQL

A well-established organisation is looking for an IT Support Analyst to join their Compliance team. This is a fantastic opportunity for someone with strong technical skills and a proactive attitude to support key business systems and contribute to operational success in a collaborative environment.

Role and Responsibilities:

• Provide 2nd line support for Compliance-specific applications, ensuring smooth operation and quick resolution of issues.
• Manage incidents and service requests using ServiceNow (or similar ITSM tools).
• Monitor system performance and troubleshoot issues across multiple platforms.
• Maintain system configurations, including user access, permissions, and reference data.
• Raise and manage support cases with third-party vendors, ensuring timely resolution.
• Collaborate with internal IT, compliance, and business teams to support upgrades, testing, and deployments.
• Document support procedures, known issues, and configuration changes.
• Assist the Compliance team with compiling reports and statistics using Excel and Power BI.

Key Skills and Experience:

• Outstanding Excel skills, this is essential. You should be confident working with complex spreadsheets and enjoy using Excel as a core part of your role.
• Experience with Power Apps and Power Automate is highly desirable.
• Familiarity with ServiceNow or similar ITSM tools is a bonus.
• SQL knowledge is useful for troubleshooting and data analysis.
• This role suits a junior-level candidate with the right mindset and enthusiasm, so we're happy to priorities attitude over experience.

You'll be joining a supportive team that values collaboration, curiosity, and continuous improvement. Please apply with your most recent updated CV.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.