Customer Support Coordinator

Customer Support Coordinator - Southampton - £25,000-£27,000 - Free On-Site Parking - Full-Time, Office-Based (Monday to Friday)

Are you a highly organised and customer-focused professional who thrives in a fast-paced environment? We're looking for a proactive and personable Customer Support Coordinator to join a dynamic and supportive team in Southampton. This is a fantastic opportunity to play a key role in delivering exceptional service while managing a high volume of client interactions and administrative tasks.

What You'll Be Doing:

• Acting as the main point of contact for a portfolio of clients, ensuring their needs are met with efficiency and care.
• Processing and managing customer orders with accuracy and attention to detail.
• Handling a high volume of inbound calls and emails, providing timely and professional responses.
• Coordinating with internal departments to ensure smooth and efficient service delivery.
• Maintaining and updating client records and databases to ensure accuracy.
• Monitoring stock levels and proactively managing customer requirements.
• Supporting the wider team with general administrative duties and providing cover during absences.

What We're Looking For:

• Proven experience in a customer service or administrative role, ideally in a fast-paced environment.
• Excellent communication skills and a confident, friendly telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and the ability to learn new systems quickly.
• A proactive, solutions-focused mindset with a keen eye for detail.
• A team player who is reliable, adaptable, and thrives under pressure.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.