Customer Service Executive

Customer Service Executive - Southampton - £25,000-£27,000 - Based in the office 5 days a week Monday to Friday

We are looking for a proactive, friendly, and organised Customer Service Executive to join a busy and growing manufacturing team in Southampton. You'll be the first point of contact for our customers, handling enquiries, processing orders, and ensuring a smooth journey from sale to delivery. The company provides specialist renewable bespoke products throughout the UK and are at the forefront of sustainability.

Customer Service Executive duties include:

• Respond to customer enquiries by phone and email
• Process orders and manage account info
• Work with production and logistics to meet delivery deadlines
• Handle complaints and resolve issues quickly
• Support the sales team with quotes and updates

Experience and skills required

• Customer service or sales admin experience (manufacturing a plus)
• Great communication and problem-solving skills
• Accurate and confident with data and systems (CRM, MS Office)
• Positive, team-focused attitude

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.