Customer Support Representative

Customer Support Representative

Graduate Opportunity - Biomedical/ Life Sciences - Hybrid

Customer Support/ Technical Account Representative - (Scientific)

Our client an established and reputable scientific based company that provides a quality supply and support service to its customers are currently looking to recruit a Customer Support/ Technical Account Representative to join their team. This is an excellent opportunity for a Biomedical/ Life Sciences graduate or for someone who has had experience within a laboratory environment who is seeking a new opportunity.

Role: Customer Support/ Technical Account Representative

Where: Outskirts of Southampton

Salary: £25,000pa

Responsibilities for the Customer Support Representative will include:

• Responding to customer enquiries received via email, telephone or the company website
• Directing technical product enquiries
• Dealing with requests for price, samples or demonstrations
• Accurately recording all information onto the company CRM system
• Liaising with suppliers to resolve customer's product queries.
• To regularly monitor and report on sales for allocated supplier accounts.
• To report on trends in enquiry types and identify opportunities for marketing campaigns

You will need:

• Either a Biomedical/ Lifesciences degree or experience of working within a laboratory environment
• Excellent interpersonal skills both verbal and written
• To be customer focused
• Highly organised with excellent attention to detail
• To be detail orientated
• Previous experience within a similar role is desirable but not essential
• Confident IT skills
• To be professional in your approach

If this Customer Support Representative role is of interest to you and you have the necessary skills and/ or qualification's, please don't hesitate to APPLY.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.