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Customer Service Assistant Job Description

About you

Do you enjoy meeting new people and making them feel at ease? Are you looking for a flexible job with more holiday and perks than the average customer service role?

As a Customer Service Assistant working in residential services, you’ll be a warm and welcoming presence, supporting students, staff and visitors.

What you’ll be doing as a Customer Service Assistant

When students first arrive at their university hall of residence, you’ll be the welcoming face that makes them feel at home. After helping them settle in, you’ll continue to be a friendly and approachable point of contact for all students and visitors, providing help and guidance or pointing them in the direction of others who can help.

This is a versatile and responsible role. You’ll need to be comfortable handling keys, post (including bulky parcels) and other confidential items, as well as assisting with fire safety procedures. Behind the scenes, you’ll be involved in purchasing and sales, record-keeping and other administrative work.

We’re looking for someone who is willing to rotate to other residential sites across Southampton and Winchester as required, and is happy taking on new roles within the team.

Skills, qualifications and experience needed for Customer Service Assistant jobs

You’ll have experience of working in a busy customer service environment and be confident in the use of MS office packages.

You’ll be able to write and explain things clearly, concisely and accurately.

It would be helpful if you have some general knowledge of the higher education environment and financial transactions, but it’s not essential. More important is your willingness to be flexible and learn new skills. If this role sounds like the ideal fit for you, please get in touch.