Customer Service Assistant Job Description

About the Customer Service Assistant Role

As a Customer Service Assistant, you will be the first point of contact for students and visitors. You will provide friendly and efficient support, handle enquiries, and assist with a range of administrative and operational tasks.

Key Responsibilities

• Welcome students to university accommodation
• Handle queries and support needs
• Manage keys, post, and confidential items
• Assist with fire safety and emergency protocols
• Support purchasing and record-keeping

Qualifications and Experience

• Experience in customer service
• Strong communication and IT skills
• Friendly and approachable demeanor
• Flexible and adaptable

It would be helpful if you have some general knowledge of the higher education environment and financial transactions, but it’s not essential. More important is your willingness to be flexible and learn new skills. If this role sounds like the ideal fit for you, please get in touch.