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Administrative Officer Job Description

About you

Do people say that you are super organised and good at juggling lots of tasks? Can you stay calm and think on your feet when problems come up? Are you equally happy chatting on the phone and analysing spreadsheets of data? Then this could be your dream job.

As an Administrative Officer in the Student & Academic Administration Team, you will support students through their university adventures, from the day they apply to their graduation day and beyond.

What you’ll be doing as an Administrative Officer

From preparing welcome packs for new starters to securing academic references for graduates, you’ll be part of a team that is involved in every step of the student journey.

As a new recruit, you’ll start by developing a working knowledge of the entire process of student administration, including enrolment, exams and student finance.

Once you have a good grasp of how everything fits together, you will have a chance to find your own niche. For example, if you work on the enrolment side, you could be allocating scholarships one day and issuing ID cards the next. If you specialise in programme management, you might be managing students’ course choices or organising field trips. If you’re in the assessment team, you could find yourself checking exam papers, distributing them for marking and keeping records of student progress.

Part of your job will be responding to student enquiries, by email, phone or face-to-face, so a friendly manner is a must-have. And you’ll need to understand which issues can be resolved on the spot and which need to be brought to the attention of senior colleagues.

Whichever stage of the student journey you ‘major’ in, this is a hugely varied role with fantastic potential for you to progress within the university’s vast professional services network.

Skills, qualifications and experience needed for Administrative Officer jobs

You’ll know your way around the Microsoft Office suite and common web platforms. If you’re already a proficient user of the Banner student record system, all the better.

As the job involves scheduling activities, we’re looking for a flexible and resourceful team player who can manage their own time and use their initiative to resolve problems as they arise.

Flexible, diligent and customer-focused, you’ll need to show that you can handle information sensitively and work effectively with a wide range of individuals. Communicating clearly, concisely and calmly, even when under pressure, is important as well as an ability to write factually and grammatically accurate information.

Most of all, we’re looking for someone who can make a positive commitment to the university’s ways of working. If this is you, please get in touch.