Customer Service Representative - Sales & RetentionsBelfast, Northern IrelandFull time, 37 hours per weekTemporary (12 months initially)£9.65 per hour, plus performance related commission.Tate have partnered with a multinational energy company, to recruit experienced customer facing Sales Advisors, to working in the Sales and Retentions department, based in Belfast BT2Due to the Covid19 pandemic, this role has been flexible between remote and office working. However, candidates should still be local to Belfast, as initial training will be office based and perhaps in future might be returning full time. This role is initially temporary for 12 months but may be extended or made permanent for the right candidate. It offers 37 working hours per week, working different shift patterns that fall between the hours of 8am to 8pm Monday to Friday.Main purpose of the role:To retain customers as part of our Sales/Retentions team. To work on different campaigns and to deal with queries and objections as they arise. To achieve the KPI's as set out by the business and to perform all duties within the relevant regulatory and compliance framework.Responsibilities:* Handling inbound and making outbound calls to domestic customers * Closing sales and retaining existing domestic customers * Data capture to ensure information held is accurate and up to date * Developing relationships and managing customer expectations * Completion of all back-office procedures to ensure sales/retentions are correctly processed * To meet the required KPI targets including sales/retentions and compliance, and provide required internal reporting * To understand competitors pricing and activity and to report this to team leader * To work within the regulator's guidelines and internal compliance procedures to ensure the business is not exposed to complaints Skills & Experience:* Inbound or Outbound calling in a sales team environment * Experience of working in a Sales environment is desirable but not essential* Strong IT skills * Use of call centre telephony systems such as Finesse (desirable, but not essential) * Strong in character to deal with day to day challenges * Able to build and maintain relationships to enhance effectiveness * A confident & professional communication style, whether written or oral.* Ability to work to tight deadlines * Customer focused and proven ability to deal with complex requests * Ability to work independently, with initiative, delivering against assigned targets* Strong interpersonal and communication skills. * Highly committed, driven, dedicated and assertive To express interest in this opportunity, please apply today. We look forward to reviewing your application soon.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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