Customer Service Team Leader

£16.67 per hour

Monday - Friday - full time

Based in Brighton - fully office based (across two sites)

Temporary until January 2025 currently - Temporary (extension possibilities)

Tate are working with a local authority in their search for a Team Leader for their Customer Service Team. You would have 6 direct reports and would be responsible for 1-2-1's, performance and attendance management.

• To lead, develop and manage the customer service teams, inspiring a strong, positive and united team spirit, especially during periods of difficulty.
• To carry out regular and effective one-to-one meetings with staff to reinforce direction and purpose in their roles. To proactively find ways to develop staff through Personal Development Plans (PDP's) to ensure that targets are achieved, performance is evaluated.
• Identify resources including training and staffing needed and that resources are planned to meet service needs, ensuring corporate standards are met, including accountable for recruitment, induction and training of staff
• To assist the Customer Service Manager by participating and implementing projects, managing change and best practise
• To prepare staff and service for times of change particularly contentious issues and support and lead the team through change
• To respond appropriately and sensitively to a wide range of often complex and sensitive written and verbal enquiries and complaints, including FOI requests from members of the public, other officers, contractor staff, elected members and other stakeholders taking appropriate action to resolve as necessary ensuring that protocols for communication and our customer promise are effectively established and implemented.
• To demonstrate commitment to performance management which ensures that the service provided by the team meets, and wherever possible exceeds the council's performance management standards.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.