Customer Service Advisor

Customer Service Specialists - Join a Growing Team!

Salary - £24,000

Monday - Friday, 1 in every 4 Saturdays (with a day off in the week)

Fully office based unless working a Saturday

Nottingham City Centre

Are you passionate about helping others and ready to take the next step in your career? We're looking for dedicated Customer Service Specialists to join one of the most dynamic and essential departments of a forward-thinking company.

In this role, you'll provide vital support to existing customers, handling a range of inquiries and assisting with payment plans. Using multiple communication channels, you'll engage directly with customers, building and maintaining strong relationships.

The ideal candidate is someone who truly cares about making a difference. You'll need to be a great listener, empathetic, and solution-oriented, offering the best outcomes for customers, including those who may be in vulnerable situations. Confidently handling sensitive issues, you'll manage customer expectations and strive to provide positive resolutions at every opportunity.

Key Responsibilities:

• Engage with customers through various channels to provide support and solutions
• Confidently manage sensitive conversations and deliver positive outcomes
• Use Salesforce CRM to maintain and develop customer relationships
• Go the extra mile for customers, ensuring their needs are fully understood and addressed

Skills & Experience:

• Call centre or contact centre experience
• Excellent communication skills, both written and verbal
• Strong organisational abilities and comfortable multitasking
• Attention to detail and great listening skills
• Positive attitude, pride in your work, and a strong team player
• Good IT proficiency

Desirable:

• Experience in financial services
• Background in handling vulnerable customers
• Familiarity with Salesforce CRM

What We Offer: This is a fantastic opportunity to be part of a growth-driven environment where you'll feel empowered and supported. If you have customer service or contact centre experience and are looking to develop a long-term career, this could be the perfect role for you.

If you're ready to take the next step, we'd love to hear from you!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.