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Customer Service Executive

Job Details

Published
Location
Buntingford, Hertfordshire
Role Type
Salary
£24000 - £25000 per annum + 25 days holiday
Job Ref: J2276_1717685981

I am currently supporting a great events based business located in Buntingford who are currently looking for a Customer Service Executive to join their customer service team. You must an engaging, customer focused and hardworking individual who has some great experience of working within a customer service type of role.

Within this role you will be supporting the Customer Service Manager with the delivery of outstanding customer support for the business's clients. Therefore, experience of working within a fast-paced environment where you are managing a lot of customer enquiries and queries is essential. You will also need to be a focused individual, enthusiastic, somebody who loves a challenge and thrives on working in a busy environment.

As the Customer Service Executive you will be responsible for:

  • Dealing with inbound customer enquiries via email and telephone
  • Running the live on-line chat function linked to the customer portal
  • Dealing directly with large clients
  • Order processing and updating orders
  • Processing refunds
  • Refreshing online product descriptions

The ideal Customer Service Executive candidate will need:

  • Experience within a similar type of role
  • A friendly and engaging persona
  • Good IT skills
  • Strong written communications skills, with excellent attention to detail
  • Highly organised with the ability to multitask
  • Pro-active approach to work
  • Positive, can do attitude

Working Monday to Friday from 9:00 to 5:00, you can expect to receive a salary between
£24,000 and £25,000 depending upon experience. This role also offers a competitive benefits package
which includes, 25 days holiday plus Bank Holidays and working in a lovely rural location. The team are a social bunch, having barbecues, parties and socials regularly together throughout the year.

You will need to car and a full driving licence as there are no public transport links to this office.

If you have the experience to match the requirements, please apply now to Tate.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Apply now

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