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Customer Service Administrator

Job Details

Published
Location
Brighton, East Sussex
Role Type
Salary
£22000 - £24000 per annum
Job Ref: 187868_1716555630

Delivery Executive required for a central Brighton based Travel Company. Hybrid working after your training period, 3 - 5 days in the office, can be flexible, £22000 - £24000 DOE. 36.5 hours per week Monday to Friday.

Job Overview

Responsible for delivering excellent customer service administrator, via timely and proactive administration. You will have an interest in travel and will be the main point of Customer liaison to ensure that all customers experience is exceptional to increase referrals and repeat bookings.

Key Responsibilities:

  • building rapport and relationships with Customers
  • Manage Customer information and administration internally and externally in a timely manner.
  • Managing all aspects of pre, mid and post travel administration for your groups.
  • Ensure customer feedback is encouraged, escalated, and acted upon in a positive manner.
  • Be available and recognise the seasonality of the role in being flexible to days and hours that support is required for the Customer.

Key skills:

  • Proven experience in Customer Service and administration
  • Excellent communication skills and the ability to demonstrate flexibility in liaising with customers, colleagues and management.
  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
  • Ability to work under own initiative as well as part of a cross-functional team.

Benefits

  • In addition to statutory holidays, an additional day (birthday off) and increase in holiday up to 25 days per year based on length of service.
  • Two learning and development days a year

You must confirm that you have no reason why you are not suitable to work with children or vulnerable adults and satisfactory completion of DBS checks will be a condition of employment.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your pronouns in your application

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Apply now

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