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Customer Service Representative

Job Details

Norwich, Norfolk
Role Type
£23000 - £24000 per annum
Job Ref: J1671_1714578745

Customer Service Representative
Norwich, NR1 3NG
Permanent - £23,088 per annum
Full-time (37 hours)

Tate continue to work in partnership with the Phoenix Group, to identify individuals with a passion for delivering great customer service, to join their existing teams in Norwich. Phoenix Group is the UK's largest long-term savings and retirement business with c.6000 employees in the UK who are responsible for looking after 13 million life and pension policies on behalf of their valued customers and financial advisors.

What Phoenix offer:

Phoenix Group want to be the best employer any of their colleagues have ever worked for. You will enjoy a competitive salary, attractive benefits package which includes annual bonus potential, private medical insurance, generous holiday entitlement, enhanced maternity, paternity and adoption leave and a range of other financial services and lifestyle flexible benefits.

Phoenix Group are committed to ensuring that everyone feels accepted and safe at work and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, ethnicity, socioeconomic background or anything else.

As you begin your journey as a Customer Service Representative, you can expect a strong induction into the Phoenix Group with a classroom-based training period to give you a good understanding of our Life and Pensions products and how to navigate our systems.

As a Customer Service Representative in the Contact Centre, you will be responsible for:

  • Responding to queries from our life and pensions customers and financial advisors, relating to their life and pension products. This could be via the telephone and via email.
  • Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations.
  • Customers often contact us during pivotal points in their lives, your role will be to take ownership of their request.

As a Customer Service Representative, you will:

  • Be passionate about customer service
  • Have good communication skills
  • Have a good level of computer proficiency
  • Be comfortable working as part of a team

Take a look for yourself at why your future with Phoenix starts now

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Apply now