Customer Service Administrator

Customer Service Advisor

Start date: 27^th November, until 31^st March

Location: Central Winchester

Pay: £11.83 per hour

Free parking

We are looking for someone to join a small team part of a large organisation based in central Winchester.

Our client is looking for a Customer Service Administrator to join a renewals team during an busy period. This person will be supporting the team by answering inbound calls, maintaining the internal CRM systems, and supporting the team with general admin.

You will be required to:

• Speak to customers over the phone, face to face and online in relation to policy renewals.
• Answer calls and respond to enquiries in a prompt and polite manner.
• Be able to take detailed messages and signpost accordingly.
• Build rapport with the customer on the phone.
• Work re actively.
• Work with basic computer systems (including MS office suite).
• Ask questions and ask for help when required.
• Be happy dealing with sensitive and sometimes challenging customers.

Full training will be provided, and you will have a supervisor on hand and never too far away to offer support as and when you need it.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.