Customer Service Representative

Customer Service Representative
  • £20,000 - £21,000 per Annum
  • Permanent
  • Telford, Shropshire, England Telford Shropshire TF3 4NB
Job Ref: 186043
Sector: Customer Service
Date Added: 09 November 2023

Customer Service Representative


£20,972 per annum

Monday to Friday - 37 working hours per week

Permanent employment to start in January 2024

Tate continue to work in partnership with the Phoenix Group to identify talented individuals with a passion for delivering great customer service, to join their existing teams in Telford. Phoenix Group is the UK's largest long-term savings and retirement business with c.6000 employees in the UK who are responsible for looking after 13 million life and pension policies on behalf of their valued customers and financial advisors.

Phoenix Group are extending their existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next three years, they will be moving their customers to a new technology platform. As well as this, they will transition some roles over to TCS's UK subsidiary, Diligenta. This role is in scope of this work which means initially you will be employed by Tate/Phoenix Group and over time your role will transition to Diligenta. Tate will explain more about this during the recruitment process.

What Phoenix offer:

Phoenix Group want to be the best employer any of their colleagues have ever worked for. You will enjoy a competitive salary, attractive benefits package, generous holiday entitlement and a range of other financial services and lifestyle flexible benefits. Longer-term opportunities are open to colleagues once in the business, with the ability to undertake financial based qualifications and embark on a successful career development pathway.

Phoenix Group are committed to ensuring that everyone feels accepted and safe at work and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, ethnicity, socioeconomic background or anything else.

As you begin your journey as a Customer Service Representative, you can expect a strong induction into the Phoenix Group with a classroom-based training period to give you a good understanding of our Life and Pensions products and how to navigate our systems.

As a Customer Service Representative, you will be responsible for:

  • Responding to telephone queries from our life and pensions customers and financial advisors, relating to their life and pension products.
  • Customers often contact Phoenix during pivotal points in their lives and your role will be to take ownership of their request.
  • Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations.

As a Customer Service Representative, you will:

  • Be passionate about customer service.
  • Have good communication skills.
  • Have a good level of computer proficiency.
  • Be comfortable working as part of a team.

Take a look for yourself at why your future with Phoenix starts now -

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

09/12/2023 11:08:12
GBP 20000 21000 Annum
Contact Consultant:

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