Customer Service Advisors

Customer Service Advisors
  • £20,000 per Annum
    ANNUM
  • Contract
  • Nottingham, Nottinghamshire, England Nottingham Nottinghamshire NG1 5BS
Job Ref: 180558
Sector: Customer Service
Date Added: 05 August 2022

Customer Service Advisors

Salary £20,000 - 6 month fixed term contracts

Start date 12th September 2022

Location - Nottingham City Centre

We are currently recruiting on behalf of a well established and award-winning financial organisation based in Nottingham city centre. As a Customer Service Advisor the main part of the role will be responsible for providing first class telephone support to new and existing customers and retail partners. The role will include further aspects after training is complete on the customer service side and this will involve administration tasks and also some elements of underwriting.

You will be working 37.5 hours a week, 7.5 hours a day between 8:30 am - 8pm Mondays to Fridays and you will be asked to work either a Saturday between the hours of 8.30am-8pm or Sunday 10.00 - 6pm each week with a day off in the week. Full office-based training will be a 4-6 week period. The start dates for the roles will be the end of 12th September 2022.

The role will be based within their offices Mondays to Fridays, however when you work a weekend day you will be able to work from home.

The culture of this organisation is incredible. Everyone within the business is very approachable and friendly and they have lots of social activities and really do look after their employees. You will truly make friends for life within this organisation and they are also huge believes in progression and do like quite ambitious people.

Experience wise we would be looking for customer service whether that is face to face or over the telephone, or you maybe a recent graduate looking for your first role within an exciting organisation.

Key responsibilities will include:

  • Providing exceptional service to customers and retail partners
  • Building strong working relationships both internally and externally, mainly focusing on retail partners
  • Building a rapport, trust and gain the customers' confidence, using clear communication skills and questioning techniques
  • Making sound financial judgmental lending decisions within strict business guidelines and lending criteria, using your combined technical, analytical and problem-solving skills
  • Comply with Data Protection guidelines and the requirements of the General Data Protection Regulation for all customer or co-worker data
  • Maintaining a commitment to the company vision, values and the spirit of the organisation

What will you bring to the role:

  • Good Customer Service Skills: Treating all customers as individuals, confidently handle queries and show empathy where required
  • MS Office skills: Strong working knowledge of Word, Excel, SharePoint, PowerPoint and Outlook
  • Excellent written and spoken language skills: Your role will involve contact with both customers and retail partners, so you'll need to be a confident communicator across multiple channels
  • Highly organised: You will be managing a range of tasks, so organisation and the ability to plan and prioritise is vital
  • Empathy: As you are dealing with customers and retailers, this skill is vital to ensure the correct level of conversation
  • Self-Starter: The ability to identify issues and opportunities whilst being willing to tackle them proactively is important
  • Regulatory: Evidence of working within a regulated environment, specifically banking/finance (FCA, CCA, DPA, TCF)
  • Professional qualifications: GCSE English and Maths (or equivalent)

Desirable

  • Digital channels: Experience in liaising with customers and external parties via digital mediums, including email, SMS and web
  • Underwriting experience: Proven financial/judgmental underwriting experience
  • Debt/Insolvency: Knowledge of processes related to debt and insolvency

In return our clients will offer you:

28 days holiday per year pro rata

Cycle to work scheme

Excellent pension scheme

Life Assurance

Superb modern city centre offices

Personal development plans

Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks

To apply for this role simply click the below link

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

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04/09/2022 13:56:37
GBP 20000.00 20000.00 Annum

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