Senior Operations Manager

Senior Operations Manager
  • £53,000 - £58,000 per Annum
  • Permanent
  • Nottingham, Nottinghamshire, England Nottingham Nottinghamshire NG1 5BS
Job Ref: 180301
Sector: Customer Service
Date Added: 21 July 2022


£53,000 - £58,000

Office based Nottingham city centre

09.00 - 17.00 Mondays to Fridays

We are excited to be supporting our award-winning client with finding their next Senior Operations Manager within their Operations department. The main purpose of the role is to oversee, lead and direct the UK Customer Operations function ensuring that customers and retail partners receive good outcomes and a smooth customer journey. You will be responsible for the day to day management of the UK Operation whilst delivering against and bringing to life the clients transformation strategy.

You will work to achieve commercial efficiencies, optimise revenue opportunities and use data and analytics to drive continuous improvement against customer and retailer expectations alongside ensuring policies, processes and outputs are in line with regulatory obligations.

Key responsibilities will include:

  • Implement and lead the day to day management of the strategy, roadmap and internal engagement plan to ensure transformation happens
  • Work closely with 1st and 2nd line Risk and Compliance functions to ensure that UK Customer Operations has regulatory, compliance and risk requirements embedded within process and procedures
  • Work closely with HR, L&D and training delivery teams, taking responsibility for the ongoing development of all UK Customer Operations co-workers
  • Lead by example, adhering to the culture and values of the organisation
  • Always have a value add and innovative approach
  • Ensure strong, collaborative relationships are built and maintained with all Major Suppliers - ensuring the Supplier Management Framework is adhered to
  • Work with key stakeholders internally to support and embed Operational adherence to all relevant policies and procedures within the organisation.

What will you bring to the role:

  • Extensive knowledge and competence in the principles of Operations/Contact-Centre Management
  • Extensive senior management experience in a customer facing environment within a Financial Services.
  • Significant and demonstrable knowledge and competence in principles of change management and process automation
  • Significant and demonstrable knowledge and competence in monitoring and controlling Risk and principles of Compliance Management
  • A strong track record in Process, Business Change, Control and Operational Management
  • Demonstrable experience in dealing with the FCA/PRA and/or auditing departments, acting as a primary contact for area of responsibility
  • Excellent stakeholder management and ability to influence Global thinking and approach
  • Extensive experience of leading, motivating and developing people/teams

In return:

Our client offers a variety of benefits, such as:

  • 28 days holiday per annum plus Bank Holidays
  • Career development plans
  • Excellent pension scheme
  • Life Assurance
  • Plus many many more!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

20/08/2022 11:22:02
GBP 53000.00 58000.00 Annum

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