Technical Customer Service Advisor

Technical Customer Service Advisor
  • £10 - £12 per Hour
  • Temporary
  • Redditch, Worcestershire, England B38 0DS Redditch Worcestershire B38 0DS
Job Ref: 179747
Sector: Customer Service
Date Added: 22 June 2022

fantastic opportunity has arisen for a client centric and passionate Retentions and Renewals Advisor professional to support my client who are a thriving technologies solutions company based in Lister Pavilion, Glasgow. This is a temporary opportunity for 3 months paying up £12 per hour plus holiday to start ASAP with view for extension.

Joining my client's very successful customer service department, you will be a brand ambassador for their clients and hosting brands, bringing a warm and friendly approach and going that extra mile to exceed customer expectations.

You'll be responsible for service retention, renewal of services, account management and sales lead generation (basically making sure our customers are happy and stay that way). You will receive training to help you successfully renew accounts and explore the opportunity to upsell other services (go you!).

Duties include:

  1. Dealing with queries via telephone, e-mail and live/web chat in a fast-paced setting
  2. Managing client accounts and providing solutions
  3. Providing 1st line support
  4. Escalation relevant queries to 2nd line support
  5. Generating reports and billings
  6. Proactive follow up on customer escalations

Ideal applicant will have:

  1. Excellent customer service skills
  2. Previous experience in a sales and/or call centre environment
  3. Strong attention to detail
  4. Passion for technology (this is what they're all about after all)

Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous. This is a fantastic opportunity to join a global, thriving and well-established business who have a strong family feel and reward / recognition culture

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

22/07/2022 13:01:50
GBP 10.00 12 Hour
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