Customer Relations Admin

Customer Relations Admin
  • Competitive
  • Temporary
  • Epsom, Surrey, England Epsom Surrey kt17 8bj
Job Ref: 179740
Sector: Customer Service
Date Added: 17 June 2022

Customer Relations Administrator - £12ph - 6 month temporary assignment

We are searching for someone that is looking to join one of Surreys most prestigious companies based in Tadworth and play an extremely important support role for the business which is within their Customer Service Administration team. Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength... they are expanding, and therefore the Customer Service Administration team needs your help!

The Role:

  • Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
  • To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
  • Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
  • Adopt 'right first time' approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
  • Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
  • Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations
  • Maintain accurate records of all customer contact by making full notes on our CMS system and adding complaints onto the complaints log.
  • Be an effective team player.
  • Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
  • Provide management information as required, in the form of complaint trends and communicate lessons learnt to the Complaint Specialist.
  • Be required to interact and support good working relationships with other areas of the business.
  • Undertake delegated duties from the complaints Specialist as and when required.
  • Offer guidance to customers through an approachable and empathetic manner on the telephone.

The Person:

  • Attention to detail
  • Investigation skills
  • Think outside the box
  • Use own initiative
  • Can work well within a team
  • Organisation skills

As a Temp working for Tate you will be entitled to:

  • Holiday payHigh street discountsPension schemeCareer supportRecognitionSkills trainingWeekly pay

The Company Benefits

  • Unrivalled on-site facilities including food and gym
  • Parking on-site
  • Genuine career progression

This company is one where hard work is rewarded, if this all sounds like a place you would like to be a part of, please get in touch with us.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

17/07/2022 16:05:37
GBP 12.00 13.00 Hour
Contact Consultant:

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