Customer Service Advisor

Customer Service Advisor

£10.25 - £10.77 per hour

Temporary on-going

Hybrid working - 3 days based in the office and 2 from home per week

Hours working 7.5 hours per day, between the hours of 8:30am-7pm Mon-Fri

You will be required to work 1 Saturday morning every 4 weeks working, 9am-1pm

Tate have an exciting opportunity with a prestigious company in Milton Keynes. We are seeking candidates with strong communication skills to join a fast-paced Customer Service department. This role requires regular liaison with customers via telephone therefore, it is essential to have a professional and approachable telephone manner. You must have previous experience with call centre Customer Service.

Duties and Responsibilities:

• Follow step by step process from first point on contact
• Record information received from customers accurately
• Resolve complaints with a professional and positive manner
• Support customers with all queries

Requirements:

• Strong communication skills both verbal and written
• Must have customer service experience
• Previous complaint handling experience desired but not essential
• Attention to detail
• Good grammar to write email replies to customers
• Professional and positive telephone manner
• Team player
• Efficient on Microsoft office

Additional benefits

• Hybrid working - Mon-Weds in our newly renovated Milton Keynes office, Thurs-Sat from home with online support from the team
• Thorough, self-led training
• Staff engagement activities e.g. a quarterly team lunch, summer BBQ, competitions, and team-building fun
• Free tea and coffee
• A collaborative environment built on trust, autonomy, and teamwork
• Leadership support through coaching, monthly 121s and in-day guidance

Please apply immediately if you would like to be considered, we look forward to speaking with you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.