Technical Customer Service Executive

Technical Customer Service Executive
  • £10 - £12 per Hour
    HOUR
  • Temporary
  • Glasgow, Scotland Glasgow Glasgow G20 0SP
Job Ref: 179148
Sector: Customer Service
Date Added: 13 May 2022

A fantastic opportunity has arisen for a client centric and passionate Technical Customer Service Executive professional to support my client who are a thriving technologies solutions company based in Lister Pavilion, Glasgow. This is a temporary opportunity paying up £10 - £12 per hour plus holiday to start ASAP until July 2022 with view for extension.

Joining my client's very successful customer service department, you will be a brand ambassador for their clients and hosting brands, bringing a warm and friendly approach and going that extra mile to exceed customer expectations.

Duties include:

  1. Dealing with queries via telephone, e-mail and live/web chat in a fast-paced setting
  2. Managing client accounts and providing solutions
  3. Providing 1st line support - account set up and password resets etc.
  4. Escalation relevant queries to 2nd line support
  5. Generating reports and billings
  6. Proactive follow up on customer escalations

Ideal applicant will have:

  1. Excellent customer service skills
  2. Previous experience in a contact and/or call centre environment
  3. Strong attention to detail
  4. Passion for technology (this is what they're all about after all)

Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous.

This is a fantastic opportunity to join a global, thriving and well-established business who have a strong family feel and reward / recognition culture.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate https://www.tate.co.uk https://www.tate.co.uk/-/media/tate/tania/tate-logo-sole.png
12/06/2022 08:57:59
GBP 10 12 Hour
Contact Consultant:
Tate

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