A procurement and facilities company based in Denmark Hill is seeking a Customer Service Advisor, paying between £23,000-£28,000 depending on experience, to join their fast paced and very busy customer service team.
The position will be working on a hybrid basis with three days in the office and two working from home. Due to the nature of the work, there will be some shift work involved with one late evening a week and one weekend each month.
The role will be working as the first point of contact for suppliers, clients and customers to the business. You will be acting as a middleman for company, directing calls, dealing with queries as well as escalating to the correct department when needed.
Duties will include:
- Managing the general inbox
- Answering the phones where needed
- Taking messages and directing calls to the correct department
- Taking orders and managing delivery times with the client
- Processing client orders
- Dealing with Suppliers
- Raising POs and liaising with the finance team
- Any other ad-hoc admin duties needed
The ideal candidate will come from a customer service background and have experience in a busy call centre/ contact centre type of environment. You will have experience dealing with queries over the phone as well as email. You will be excellent at multi-tasking as well as problems solving, enjoying seeing processes through to the end. You will have outstanding customer service skills and well as communication, speaking with people at all levels in the business as well as externally. You will enjoy working in a fast-paced environment where you are dealing with many queries at one time, always looking to provide solutions.
If you are a customer centric candidate with experience in a busy call centre, then please do apply!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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