Customer Advisor

Customer Advisor
  • £11 per Hour
  • Temporary
  • Portsmouth, Hampshire, England Portsmouth Hampshire PO6 1UJ
Job Ref: 178981
Sector: Customer Service
Date Added: 05 May 2022

Customer Service AdvisorPortsmouth, PO6Full time, 37 hours per week (Monday to Friday)3 months, extension very likely£11.00 per hourTate have partnered with a multinational energy company to recruit a Customer Service Advisor within the Connections team, based in Portsmouth. The RoleThe connections team are the first point of contact for customer wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property. The company also speak to many customers regarding other general engineering enquiries, and take payments for all chargeable works. Key Duties and Accountability's:· As Connections Advisor you will be responsible for talking to our customers and guiding them through the process of applying for new connections, increased demand, moving of existing equipment along with a variety of other general engineering enquiries· Primarily using the project management system, you will process applications making sure all the documents needed have been received so that we are able to prepare an accurate quotation· Ensure there is a high quality of work, paying close attention to detail while making sure applications are passed to the quotation stage in a timely manner· Advisors will also speak to many customers regarding other general engineering enquiries and take payments for all chargeable worksThe Ideal Candidate:The successful candidate in this role you will have a proven background in customer service. · You will be well organised with the ability to work to deadlines. You will possess the ability to motivate people and have a passion for delivering excellent customer service. · You will have experience using basic computer packages and telephone experience is essential as this the main job role. · Telephone customer services experience · Must have a high level of accuracy & compliance and be IT literate as will be using multiple systems at once· High organisational Skills · Skills to manage own workload · The ability to work to/meet deadlines· Experienced with working in fast paced environments· Successful candidates will have 2 weeks training and then be set up with a work buddy for any extra support - please note, this is 100% office based in PortsmouthTo express interest in this opportunity, please apply today. We look forward to reviewing your application soon.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

04/06/2022 17:03:51
GBP 11.00 11.00 Hour
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Please only apply for the role if you are to answer yes to the below questions :

  1. Can you confirm you have the required experience as listed in the job description?

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