Three Receptionist role within a Bank, amazing offices salary from £25-35K depending on experience.Act as an ambassador for a Bank as first point of contact for clients. Handle enquiries in a polite, helpful and friendly manner.This role is one of three which support the client experience within our clients London office.The roles rotate on an 8.5-hour shift basis.Responsibilities· Answer, screen and redirect calls as necessary, in a professional manner· Manage and oversee the booking of 30 meeting rooms· Proactively track changes and update Outlook invites to facilitate a single source of requirements· Manage the setup of client meetings and events including pre-event logistics, furniture changes, diary management, client registration, hospitality arrangements, IT requirements and, as relevant, ad hoc support e.g. additional housekeeping.· Complete daily meeting room checks e.g. ensure all furniture in position / all IT kit incl cabling and controls are present etc· Day to day liaison with Hospitality to ensure all catering requirements are captured and communicated to meet business requirements· Process incoming and outgoing mail· Oversee arrangements and liaise with external hirers of Berenberg space ensuring all requirements are captured and facilitated.· Brief individuals on H&S and evacuation procedures.· Set up, disable or undertake access control changes in line with agreed procedures.· Prepare and code invoices· Create and update standard operating procedures· Assist with administrative overflow and projects as needed· Provide support to the wider Operations Services (OS) teams as necessaryAttributes· Excellent customer Service Skills, with a client centric attitude· Creative, critical thinker· Process and solution orientated· Strong attention to detail· Multitasking - able to manage a range of competing tasks and deadlines whilst maintaining a high standard of work· Team Player· Ability to remain calm and professional in pressured situations· A flexible approach to working hours· Interest in data analysis to identify areas for process improvementSkills· Willingness to learn· Good working knowledge of Microsoft Outlook (capable of running 20+ calendars simultaneously) and Microsoft Excel (graphs / pivot table / formulae /VLOOK UP)· Emergency First Aid at Work certification (or willingness to undergo training)· Evacuation/Fire Marshal training (or willingness to undergo)· Prior customer service experience required, preferably a minimum 2 years experience within a corporate environment on a busy reception
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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