Customer Service Advisor

Customer Service Advisor
  • Competitive
  • Permanent
  • Birmingham, West Midlands, England Birmingham West Midlands B6 4NF
Job Ref: 177513
Sector: Customer Service
Date Added: 27 April 2022

Are you looking for a Customer Service Role working within a fast-paced environment, we are seeking customer service professionals who can provide a professional and friendly service to a small number of key accounts? This is a permanent role, starting ASAP, paying £19,200 per annum plus benefits.

This position will service various accounts where you will support as required depending on the varying demands each day. Monday to Friday 08:00-18:00, Sat 08:00-13:00 and may involve working bank holidays.

Reporting to the Customer Relationship Manager, this role is to provide day to day support via telephone and email where you will be assisting in the reservation process, supporting in life rental queries and resolving issues that arise.

Key Personal Activities:

  1. Processing of reservations, oversee vehicle delivery, through to vehicle collection, including customer aftercare
  2. Deal with a high volume of inbound calls from customers
  3. Process a high volume of reservations, discussing terms and conditions with customers whilst accurately completing data entry
  4. Establish and maintain a good working relationship with colleagues
  5. Deliver against personal targets and support team in delivering against agreed service levels
  6. Management of required daily, weekly and monthly reports
  7. Complete customer satisfaction call-backs following vehicle delivery

Key skills / attributes required:

  1. Excellent verbal and written communication
  2. Excellent telephone manner
  3. General computer literacy - Microsoft Office
  4. Customer Service / Administration background is desirable, but not essential
  5. Ability to perform under pressure
  6. Customer orientated

If you are passionate about customer services and working in a busy and dynamic team, APPLY NOW!!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

27/05/2022 10:56:42
GBP 17000 19500 Annum
Contact Consultant:

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