Business Support Officer

Business Support Officer
  • £11.50 per Hour
  • Temporary
  • Brighton, East Sussex, England Brighton East Sussex BN2 5FL
Job Ref: 177346
Sector: Administrators
Date Added: 13 January 2022


Business Support Officer

Childrens Services

Childrens Social Work Service

£11.50 per hour, Temporary - 3 months, likely to extend.

Tate are proud to be working in partnership with Brighton & Hove City Council to help find them a new Business Support Officer! This role will be temporary for 3 months at the minimum and has a lot of potential to extend. You will be working within one of Brighton's top employers in a supportive team which will give you lots of job satisfaction. If you read the below and are interested in the role please apply now and our Client Services Manager will be in touch ASAP!

Please note this position requires the post holder to have experience in Minute Taking, without this you will not be considered for the role.

Purpose Of The Job

To provide a business support service to social work teams, supporting relationship based practice.

As a key member of our busy service you will be responsible for providing an efficient and effective

service to both members of the public, outside professional agencies and social work staff, often in

a challenging and pressurised environment.

You will need to be highly organised and have an ability to work both independently and as part of a

team. You will need to enjoy solving problems and managing an evolving workload so computer

literacy, knowledge of software programmes and good time-management skills are essential.

The job is both challenging and rewarding and you will be working alongside other business support

officers as part of the larger team.

Principle Accountabilities

  • Requires knowledge of children's services and awareness of the wider responsibilities of the council.
  • Understanding that there will be frequent direct exposure to distressing and/or emotional circumstances or occasional indirect exposure to highly distressing or emotional circumstances, e.g. taking minutes or typing reports concerning abuse to a child or vulnerable adult.
  • Ability to prioritise and plan own workload, seeking guidance when necessary.
  • To have a good understanding of working in a confidential environment with good understanding of data protection legislation.
  • To be first point of contact for service users and professionals and to be able to deal
  • appropriately with all requests for information and take the necessary action.
  • To arrange attend and take minutes for various statutory and complex meetings and carry out the necessary follow-up work.
  • To have excellent knowledge of IT systems, databases and a desire to learn and develop with in-house systems.
  • Experience of using Microsoft Office packages and be able to demonstrate excellent keyboard skills.
  • To maintain and update electronic records and the ability to analyse, monitor and track
  • information and statistical data.
  • To administer and record all income and /or expenditure within the team, including the Imprest account, processing cash payments, including petty cash and other financial documents where appropriate, in line with agreed procedures to ensure that all financial responsibilities towards service users are met.
  • To participate in staff meetings, personal training and development activities and supervision sessions as required.
  • To uphold the Council's policies for anti-discriminatory practice and equality of opportunity.
  • To uphold the Council's and other Departments' Health and Safety requirements, particularly with regard to agreed codes of practice and safe methods of working.
  • Your duties will be set out in the above job description but please note that the Council reserves the right to update your job description, from time to time, to reflect changes in or to your job.

Job related Knowledge, Skills and Abilities

  • Knowledge of a range of services provided by a Childrens Social Work Services department.
  • Knowledge of the business support function within a large organisation.
  • Knowledge of the uses of IT within the business support function.
  • Ability to allocate and prioritise tasks and co-ordinate workloads within a social work team.
  • Ability to communicate effectively in person, by telephone and in writing with staff and with service users and other members of the public some of whom may be distressed and angry.
  • Ability to take minutes at various statutory and complex meetings.
  • Ability to carry out various financial processes.
  • A high standard of keyboard skills and experience of Microsoft Office and bespoke databases.

Qualifications & Experience

  • Education to at least good GCSE/O Level standard in English and Maths or equivalent.
  • Experience of carrying out a wide range of business support tasks to include high levels of IT usage.
  • Experience of dealing with members of the public in person and on the telephone.
  • Experience of working in a confidential environment.
  • Evidence of relevant training and development undertaken during current or recent employment and of a commitment to continuing personal development.
  • Able to demonstrate a commitment to the principles of equal opportunities and be able to carry out duties in accordance with that policy
  • Ability to prioritise a varied workload and to work to a deadline.
  • Ability to use own initiative when necessary.
  • Commitment to providing an efficient, effective and professional service.
  • Commitment to team working

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

12/02/2022 11:09:30
GBP 11.50 11.50 Hour
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